Customer Care Policy

We will be glad to help carry your purchases to the car.

We will refund purchases returned in original packaging with a receipt within 30 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.

Goods returned opened or without a receipt can be exchanged or refunded to a gift card. If a Gift Card was used as a partial tender, that returned amount will be placed on a new Gift Card before other tenders are applied.

Final sale on all clearance items.


There are some exceptions to our policy regarding returns and refunds. These include:

  • Clearance Items
  • Litter Pans
  • Muzzles
  • Sanitary Products (Pet Diapers)
  • Cat Trees
  • Crates
  • Special Orders

Small Animals and Fish Return Policy

We Believe in Forever Homes.

Taking care of a pet is a big responsibility, we recommend researching a potential pet’s health and care needs before committing to one. Please ask a Pet Expert if you have any questions.

We do not guarantee the gender, reproductive ability or temperament of small animals, fish or birds.

All sales of small animals, fish and birds are final.